Our collections are released seasonally, and popular pieces can sell out quickly. If the style, size, or color you're looking for is currently unavailable, don’t worry—you can sign up for updates via SMS or email. That way, you’ll be the first to know when it’s available again.

Yes! You can sign up for exclusive updates via SMS and email and save 10% on your first order.

After placing your order, you have a 24-hour window to make updates before it begins processing. If you're within that timeframe, reach out to us and we’ll do our best to help. After 24 hours, your order is sent to the warehouse for shipping, and we won’t be able to make changes. In that case, we recommend placing a separate order for any additional items.

After your order is successfully placed, it moves into processing and is quickly sent to our warehouse to ship—so we can get it to you as fast as possible. Because of this, changes can’t be made once that process begins.

However, you do have a 24-hour window after placing your order to request edits. If your order has already moved to fulfillment, don’t worry—we do offer returns for store credit if something isn’t quite right.

We’re sorry to hear your item arrived damaged. Please email a photo of the damaged product along with your order details to support@coozythelabel.com and we’ll gladly assist you in resolving the issue. Kindly note that damaged items must be reported within 5 days of delivery to be eligible for return or refund.

If you are an influencer who is interested in working with us, you may submit your info for consideration to support@coozythelabel.com